Terms & Conditions

ORDERS

After placing an online order, you will be presented with a screen thanking you for your order and confirming your order has been received and accepted by Moghul Tandoori.

The contract will be between you and Moghul Tandoori and will only be formed when you have been presented with the Confirmation Screen.

You should also receive a confirmation email. Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.

Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.

All food preparation and deliveries are the sole responsibility of Moghul Tandoori accepting the order.

If you do have any questions, comments, complaints or praise regarding Products shown or ordered on our site we would very much like to hear from you and you should direct all communication to Moghul Tandoori, you can also write to us at info@moghul-tandoori.co.uk

For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels.

Minimum delivery spend may apply.

AVAILABILITY AND DELIVERY

Our goal is to provide the best delivery service in the market which includes an excellent reputation for on-time delivery i.e. delivering an order at the time you quote. Unfortunately things do not always go to plan and factors, such as weather and traffic conditions, may occasionally prevent us from achieving this.

We will do our best to fulfil your order in accordance with the delivery date and time set out in the confirmation email or, if delivery is specified as asap, then within a reasonable time from the time the confirmation email was sent taking into account the number of orders and the circumstances being faced by Moghul Tandoori at that time.

CANCELLATION

You have the right to cancel an order at any time up until either:

a.  in the case of any advance order (which is/are order(s) placed more than 1 day before a requested delivery date), up to 1 day before the order is due to be delivered; or

b.  in the case of same day orders and deliveries, within a reasonable time (usually just a matter of minutes) and before the order becomes a cancelled order.

Customers can cancel an order by telephoning Moghul Tandoori direct.

An order may be subsequently cancelled by Moghul Tandoori in his/her/its sole discretion after you have been presented with the Confirmation Screen. Moghul Tandoori reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for cancelled orders made in accordance with these cancellation provisions. Any payment made prior to an order being cancelled by Moghul Tandoori will usually be reimbursed using the same method originally used by you to pay for your purchase.

Any order cancelled after the point in which the order has been prepared will be charged to the customer and no refund will be due to the customer.

Moghul Tandoori in its sole discretion will determine whether an order has been prepared or not.

PRICE AND PAYMENT

The price of any Products will be as quoted on our site and may vary from time to time, except in cases of obvious error. Prices include VAT.

Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Screen.

Payment for all Products can be by credit or debit card at the point of ordering or in cash at the point of collection/delivery. We accept payment via Maestro, Visa Delta, Visa and MasterCard.

Should you choose to pay by credit or debit card, once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment.

TERMINATION

We reserve the right to decline a new registration, terminate your right to link to our site, remove you as a user of our site, and/or prevent any further use if you breach any of your obligations under these terms and conditions. If we consider there to be a risk of liability or loss to us or Moghul Tandoori we may take any action deemed necessary to prevent such a liability or loss from occurring.

If we terminate your right to link to our site you must cease linking to our site immediately. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.

WRITTEN COMMUNICATION

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic and telephone. We will contact you by e-mail/telephone or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

Moghul Tandoori has the right to revise and amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you place an online order from Moghul Tandoori’s website, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

Cookies Policy

Moghul Tandoori is committed to protecting your privacy at all times. We use the information we collect to make ordering at www.moghul-tandoori.co.uk as pleasant as possible and to enhance your ordering experience. We do not sell, trade or rent your personal information to anyone else.

What information do we collect & how do we use it?
When you order through our website, we request the following personal information:
Your name, email address, delivery address, credit or debit card number, expiry date and start date/issue no if applicable. This allows us to process and fulfil your orders and to notify you of your order status.
We also ask for your telephone number which enables us to contact you should there be a problem with your order. For some deliveries this number may be given to our delivery drivers to allow them to contact you to ensure delivery is made to the correct address.
Your information also helps us with internal record keeping, product development and answering any queries that you may have.
You can visit our website anonymously without giving us any information about yourself but please bear in mind that we may still record the areas of the website which you visit. We do this using Cookies, but we are unable to identify you.

 

How do you secure my payments?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect online.
 

Phishing is the name given to attempts to steal personal details and financial account details from a website user. "Phishers" use fake or "spoof" emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords.

If you do receive such an email or are asked for your password by anyone claiming to work for Moghul Tandoori, please forward the email or report the incident by email to info@moghul-tandoori.co.uk or in writing to Moghul Tandoori, 182 Sturton Street Cambridge CB1 2QF.

Consent

By using our website, you consent to the collection and use of this information by Moghul Tandoori. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect.
 

Contact Us

If you have any questions about our privacy policy, please email info@moghul-tandoori.co.uk or write to Moghul Tandoori, 182 Sturton Street Cambridge CB1 2QF.

Cookies

(a) What are Cookies?

Cookies are files that store information on your hard drive or browser which means that Moghul Tandoori can recognise that you have visited the website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use them, we can tailor them around your preferences and measure usability of the website.

(b) How can I disable the use of Cookies?

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

However, please be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of the website.

(c) Use of Cookies by Moghul

We use cookies on our website. However, we do not collect or store personal data via the cookies used.

When someone visits our website, we collect standard internet log information. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not identify anyone.

If we do want to collect personally identifiable information through any part of the website we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.